Frequently Asked Questions
Everything you need to know about our services, shipping, fees, and more.
Yes! After you submit the service request form, you will receive an email with detailed shipping instructions and our repair facility address. We recommend using a trackable shipping method and securing your device in protective packaging. Insurance is also recommended for valuable devices.
Pricing varies based on the service type and complexity. We provide a detailed estimate after reviewing your request. Common services like screen replacements, virus removal, and diagnostics have standard pricing. For custom installations and complex repairs, we will provide a quote before starting any work. Contact us for a free estimate!
For most services, no deposit is required. However, for complex repairs or custom part orders, a 50% deposit may be requested to cover parts costs. This will be clearly communicated in your service quote before any work begins. The deposit is applied toward your final invoice.
We repair laptops, desktops, cell phones, tablets, and various smart home devices. This includes screen replacements, battery replacements, charging port repairs, software troubleshooting, and virus removal. We also handle smart home device setup and configuration.
Simple repairs like screen replacements can be completed same-day. More complex issues may take 2-5 business days depending on parts availability. We will provide an estimated timeline when you submit your request and keep you updated throughout the process.
Yes! We offer both on-site and remote support options. For hardware issues, on-site visits are available. For software problems, troubleshooting, and configuration, we can often resolve issues remotely via secure screen sharing. We will recommend the best option based on your specific needs.